Return Policy at Busy Bee Tools
At Busy Bee Tools we stand behind the products we sell and want you to shop in confidence!
Returns can happen for a number of reasons so to make things easy for our customers; we offer a no hassle 30 day return policy. We accept returns of active items up to 30 days after the date of purchase. Products must be in their original packaging and in re-sellable condition to avoid re-stocking fees. A minimum 15% restocking fee may apply to returns that fall outside of these guidelines. Unfortunately, we cannot accept returns for items which are returned more than 30 days after purchase. We also cannot accept returns for inactive products or for products that have been used. Branded products and other manufacturer’s policies may supersede our warranty. For some branded products, you may be directed to deal directly with the manufacturer based on their policy.
Shop in confidence – if you purchase an item from us and the price drops below the price you paid within 30 days, we will offer you a store credit for the difference.
Items Exempt from Return Policy
The following items are not returnable for any reason, unless defective.
- Special orders (see more details below)
- Used Items
- Consumables Sandpaper, blades, glues, stains, router bits (see router bit warranty below)
- Consumables that are unopened and in brand new condition can be returned within 30 days.
All special orders carry a non-refundable deposit of 100%. All Special Orders are not eligible for return for any reason, unless defective.
Router Bit & Shaper Cutter Warranty
Craftex Blue Tornado Warranty - Limited Lifetime Warranty applies only to manufacturing defects and does not cover wear & tear.
Returning an item to a store
If you purchased an item in person at your local Busy Bee Tools, returns should be made where you purchased the product. Simply drop in within 30 days of your purchase and our team will help you process a return. You can contact your local store here https://www.busybeetools.com/pages/store-locations.html
Return an item you purchased online or over the phone
Click HERE to start a return for an item you purchased online or over the phone
Our trained technicians can often troubleshoot your issue for you. If you feel you would like to return a machine, please click HERE to fill out this form. A member of our team will get back to you shortly. Machinery returns are rare and will incur a restocking fee if they are approved for return. Machines cannot be returned unless they are defective.
Craftex Machinery Warranty
Click HERE to view Warranty information for Craftex Machines
We’re here to help with technical issues and troubleshooting. For technical help, fill out THIS form and a member of our team will get back to you shortly. You can call us at 905-738-5115 x 6506
Looking for spare parts? Click HERE to fill out this parts request form and a member of our team will get back to you shortly.